SHIPPING POLICY
Satisfaction:
At Nayliss, we do our best to keep our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We pride ourselves on our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, email us at contact@nayliss.com as soon as possible.
A large majority of in-stock items are processed and/or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and / or shipped.
No request to cancel your order can be taken into account if it has already been processed.
Furthermore, please note that it is possible that the items in your order will be processed in a different warehouse, and that your order may be received in several installments. For this, you will have a right of withdrawal of 60 days per article, depending on the day of receipt of it.
Address errors:
It is your responsibility to verify the accuracy of this address and to contact us very quickly to inform us of any changes. The latter can only be carried out if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (unreachable addresses, incomplete addresses, etc.).
In the latter cases, these parcels can be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund of your order deducted from the shipping costs or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
COVID-19/ Deliveries
You can still order your Nayliss products online and we are still able to deliver your orders (free of charge).
Our average delivery times are 10 to 15 working days.
However due to the current situation (COVID-19) delivery times may be disrupted.
But if you still have not received your package after 40 working days after ordering, we will refund you in full.
The priority of Nayliss is all about delivering your orders protecting you, our employees and our logistics partners.