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FAQ - Questions - Answers

What are the shipping times for your products?

We take 1 to 2 working days to process your order on average. We strive to deliver between 10 and 15 working days for European countries but it may be longer long.


Where do you ship to?

We deliver in French-speaking countries, in France, Belgium, Switzerland, Luxembourg, Monaco, Canada and the DOM-TOM.

Where do we ship your product from?

Our offices are located in Villiers-le-Bel, France. Our warehouses are located internationally depending on stock.


Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us either via the contact form or directly by email at contact@nayliss.com.


Some items are missing from my order, what's going on?

Our products may be shipped separately depending on your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.


I received an item that is damaged or does not correspond to the order. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question or a video if possible, by email with your invoice also to: contact@nayliss.com and we'll send you a similar replacement as soon as possible.


Where are you located?

We are located in Villiers-le-Belin France


I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@nayliss.com or via the contact form


Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make the refund, in the event that the appeal is made within 60 days of the date of the order and the product(s) concerned are not on sale. but above all returned in the original packaging and that it is possible to put it back on sale. For more information, please read more about our Returns and Refunds Policy 
Delivery in Francophonie

Delivery in the European Francophonie and overseas territories!

Satisfied or refunded

Something wrong? that's good, you have 60 days to change your mind

After sales service

Need help? we are at your service from Monday to Friday

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